Refund & Return Policy

Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days (but typically arrives in less than half that time).  The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.

The estimated delivery time for orders on dev3.dev3.bodychainstore.com is 10-15 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 days.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of dev3.dev3.bodychainstore.com (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of dev3.dev3.bodychainstore.com

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it either by sending a message on contact us page or using your PayPal account.

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